- POSTAGE - Parcel Tracking Included With Every Order via Australia Post
- FREE Standard Postage on all orders (3-5 Business Days)
- FREE Express Postage on orders over A$50 (1-3 Business Days)
- NEW ZEALAND
- FREE Postage on all orders over NZ$50 (7-12 Business Days)
- $8.95 Standard Postage on orders under NZ$50 (7-12 Business Days)
- $19.95 Express Postage Available (5-7 Business Days)
- COVID19 UPDATE
There may be a sight delay for international orders due to the ongoing outbreak of COVID19 - we are working closely with Australia Post to process all orders on the same day (prior to 4pm) to ensure your order arrives within the timeframe highlighted above. All products are packed and dispatched from Queensland, Australia.
Thank you for your support during these uncertain times. The team at Alk Designs has implemented vigorous health and safety measures to ensure safe delivery of your order.
Review our COVID19 commitment here.
ALL products come included with 30 DAY RETURN or EXCHANGES and 1 YEAR WARRANTY
If you need to exchange or request a refund on a product, please follow the below instructions
- WARRANTY INFORMATION
- 1 Year Standard Warranty on all products - excluding general wear and tear
- Warranty request is to be submitted via our portal
- All items received will need to be returned to assess the replacement claim
Please visit our Warranty Portal for further information.
- PRODUCT EXCHANGES
If you are unhappy with the product you have recVeived or selected the wrong colour or size, we are happy to exchange this over for you. Each product comes with 30 day product exchanges, if the product is still new and unused, we can process the exchange for you. All packaging is to be returned upon exchange.
- PRODUCT RETURNS
If you are unhappy with the product you have received and did not want to exchange your item, we are happy to accept returns for up to 30 days of when you receive the product - no questions asked! If 30-days has passed, and you still are unhappy with your product, please reach out below as we would love to help you find the right product!
Returns & Exchanges will be processed at our Returns & Exchanges facility on the Gold Coast. For further information, please contact us.